Free shipping in Canada and Continential USA with orders over $99.99 Cdn.

Free shipping Internationally with orders over $150.00 Cdn.

We ship via Canada Post and USPS because there is less hassle with mailing our products than with courier companies and the parcel is insured.

You can track your order from our website with the `track your order`option on the right side of the home page. Place your order number in and get your tracking number and information from there or go to www.canadapost.ca and put the tracking number in for progress with Canada Post or www.usps.com for the US shipments.

Also, we realize that these shipping methods may take a bit longer, not much longer, but we are all about reducing the fuel useage and carbon footprint we create, so in the end we believe this is best for you, us and the environment too.  We have kept our shipping policy as simple and easy as possible, we hope you agree.

Shipping within Canada by Canada Post has a delivery time of approximately 3-5 business days. Expedited Post is trackable and insured for up to $100.00. If additional insurance is requested there will be an additional charge.

Shipping to the USA will travel with the USPS and the delivery time is approximately 2-9 business days. Small Parcel Post is trackable and insured for up to $200.00. If additional insurance is requested there will be an additional charge.

Return Procedure:
We believe you will love our organic products - but if you are not completely satisfied you can return products for refund, replacement or exchange within 30 days of receipt. Unfortunately, the original shipping charges and taxes are not refundable. To make a return you must first request a return authorization number by sending an email via our Contact Us page or by calling us at 1-866-273-4534. Please leave a message and we will return your call to provide you with a return authorization number within 24 hours. Please make sure to indicate your order number if possible, and the item(s) you wish to return and the reason. Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and call us to obtain the return address to send it to.

Damaged goods/Incorrect shipment:
If you have received a damaged or incorrect item, please send an email through the Contact Us page or call us at 1-866-273-4534. Please reference your order number and we will provide instructions for returning the item and obtaining a replacement. All items must be reported within the 15 day return policy period.Please keep proof of postage to facilitate your claim should goods be lost in transit. We endeavor to handle all returns within 15 - 20 working days. We cannot guarantee credit without confirmation of delivery.

Exchanges:
Ordered the wrong item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the 'Return Procedure' instructions above. Unfortunately, you will incur the original shipping charges.

Refused Delivery:
If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 Cdn. plus any return shipping expenses. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges. To ensure proper delivery please make sure you have included your full address, postal code, apartment number, buzzer number and phone number.

Cancelled Orders:
Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.

Method of Credit:
We will credit you via the same method of payment used for the order. Credit card credits usually take several days to show up on your account.

Our Commitment:
We are committed to you and we stand behind our products. Organics are our passion, and supporting organic growers and supplying you with excellent quality organics is our priority. This is our passion and we go above and beyond to provide you, our customer, with what we feel you expect from us. This includes, but is not limited to:

   - Providing the best quality organics products available for you and your family.
   - The manufacturers that we buy from are certified organics growers and producers.
   - We offer products made with no animal byproducts.
   - We no not sell products that contain chemicals or artificial additives of any kind.
   - We avoid foods that contain suspect ingredients such as parabens, paraffin’s, pesticides, environmental toxins, genetically modified (GMO). For an extensive list of ingredients please see the information on our products page.
   - We communicate directly with manufacturers whose products are on our website and have thoroughly reviewed their quality assurance, sourcing of ingredients and production.
   - We strive to provide safe and healthy products to nurture your skin and bodies while also supporting organic growers to further their commitment to organic products.
   - We do our best to provide you with educational articles and resources to assist you in becoming aware of the importance and impact your decision to buy organics have on your body and the planet as well.                       

Thank you for your commitment to Organic Skin Care Online and we look forward to a long and healthy relationship with you.